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Peer Power: Powerful Ideas from Partners to Peers is a collection of proven best practices and great ideas from SMB Solution Providers in North America. You will learn the latest ideas on managing people, increasing sales, improving operations and developing new services. The accompanying CD includes samples and templates designed to help you implement the ideas quickly. The collection of ideas comes from members of Heartland Tech Groups (HTG), a leading SMB peer group organization founded by Arlin Sorensen of Heartland Technology Solutions. Sample topics include: Putting people in managed services Vendor management services Focus on profitability The owners and their decisions Join a peer group Engaging employees - Recognizing your top performers Attracting the best clients with a great image Business technology review meetings Managing the managed services from the start Build an Information Worker Practice based on Windows SharePoint Services Standardizing Small Business Server Installations Backup management as a core service for small businesses Conducting an Extreme Technology Makeover Performance gadgets for the desktop or SharePoint Networking: Its not just about computers anymore Managing communication - Applying the Golden Rule to email Collections without trauma Business process documentation and improvement Store bought is better than homemade for many systems Analyzing use of service hours Sales and account management Obtaining Market Development Funds (MDF) from vendors
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