HTG Peer Groups -- Q4 Meetings -- Agenda

2:00p.m. to 5:00p.m.
Baker

HTG App Dev Special Interest Group (SIG)
Does your company do application development as a defined practice area within your business? Do you find that while your HTG Peer Group delivers TREMENDOUS value you are alone when it comes to issues in your App Dev business simply because few other members offer those services? Do you want to have a place where you can talk process, sales, best practices, and other topics focused SPECIFICALLY on an application development practice? Then the HTG App Dev SIG may be exactly what you’ve been looking for. This group meets twice a year at the HTG All Meetings. A few spaces have opened up, and so the group is again looking to recruit a few good members.

This group is targeted at individuals that have P & L responsibility for an App Dev business or a practice area within an HTG company. Issues discussed are business focused – this is not a technical group If you are interested in learning more and being considered for membership in this closed group with a membership capped at 12 companies, please contact Michael Cocanower to learn more.

6:30a.m. to 7:00a.m.
Grand Vista–16th Floor

Morning Devotions

7:00a.m. to 7:00p.m.
Bonnet Creek Office

HTG Event Registration

8:00a.m. to 11:30a.m.

Pre-conference Value-Added Workshops (Optional)

Five Crucial Skills For Leaders in a Ridiculously Plugged-in World

Managing the Evil of Sales
How to Manage Sales and Grow Your Business

Business Transformation Workshop for Online Services

Orange

Nassau

Dade

Never before have leaders been so challenged with a triple threat: Ongoing economic uncertainty, never-ending opportunities to be distracted and low employee engagement. Even if you think your employees are fully engaged there are so many ways for them to waste time without your knowing it that it is mind-boggling. This workshop is designed to help leaders focus themselves more effectively so their organization is more profitable even if the economy weakens again.

Click Here to learn more.

An efficient sales organization is necessary to realize your business’ full potential. But how do you motivate and manage this different breed of people? How do you establish an effective sales process? While you may want to abdicate the role out of frustration, you can be an effective sales manager.

Click Here to learn more.

The Cloud is here and it is real. According to a study recently completed by Everything Channel’s IPED Research division, by 2012, at least 50% of all customers will have some form of a cloud solution underway.

The number one request partners ask for is prescriptive guidance on how to transform their businesses to participate. If your organization is in the early stages of transforming your business for Cloud, then this workshop will be very valuable as you set your direction for this new and exciting opportunity.

Click Here to learn more.

8:00a.m. to 10:00a.m.
Lake

HTG Advisory Council Meeting

8:00a.m. to 11:00a.m.
Manatee

HTG App Dev Special Interest Group
(Continued from Monday)

8:00a.m. to 5:00p.m.
Grand Vista-16th Floor

HTG Vendor Peer Group Meeting (By Invitation Only)

8:00a.m. to 2:00p.m.
Palm Beach

Marketing SIG
This HTG Marketing SIG will meet twice a year help HTG members market their businesses stronger, allow you to create the local expert message, get the telephones ringing again and your inbox full of new opportunities. If you are interested in joining, please contact Amy Kardel or Mike Haworth and share background information on your company and your role. Amy and Mike will have the shared responsibility of coordinating and facilitating the Marketing SIG.

9:00a.m. to 5:00p.m.
Sarasota

Large Company SIG
This group targets companies with over 20 employees. This group is closed at this time. If you are interested in joining, please contact Jeff Howard and share background information on your company.

10:00a.m. to 12:45p.m.
Lake

HTG Facilitator Meeting & Lunch

Special Interest Groups (SIGs)
For the next round of SIG meetings in Orlando, the groups listed below will meet in a breakout or user group format. The facilitator(s) will structure the meeting to cover key discussion topics, and to reach a decision on the future format and goals of the group. We encourage you to take part in sharing great ideas, building relationships and improving your business.

1:00p.m. to 2:45p.m.

Managed Services

Jackson
This group targets members who generate a significant portion of their profitability from managed services.

Cloud Computing

Orange
In this session we will discuss Cloud Computing from a practical application standpoint. We will look at the opportunities, challenges and pitfalls of building out your own Cloud environment.
► What tools are available and which one should you choose?
    1. VMWare, Citrix Xen or HyperV? Other? How
    2. How redundant should you build your Cloud? How much does redundancy cost?
    3. How difficult is it to build a multi-tenant environment and what tools should be considered?
    4. How do you compete with the storage cost in a small Cloud compared to what Amazon, Google or Microsoft can offer?
►How do you support a Cloud environment?
    1. How do you know how many clients one can fit in your Cloud?
    2. With the Cloud, you have to support it 24x7, are you prepared to be able to do this and what does it take?
    3. What makes a client a good or bad fit to go into the Cloud?
    4. Cloud creates a different ballgame. With Managed Services, if a client’s server goes down, you have one client to
        worry about. If you have dozens or hundreds of clients in your Cloud and it goes down, the stakes are much larger.
►How do you market the Cloud?
    1. Defining, packaging and marketing YOUR Cloud.
    2. Filling in the Gaps as IT provider and not as an App-Dev or Sales Organization.
    3. What third-party, white label Cloud offerings are now available?

2:45p.m. to 3:00p.m.

Break

3:00p.m. to 4:45p.m.

Healthcare IT Alliance

Jackson
The opportunity in healthcare is more than break/fix and systems management. Join John Koller from KAI Consulting to learn about a broader view of healthcare opportunities.
►Regulatory Compliance in Healthcare – What is it?
►Case study of regulatory compliance in a physician practice
►How can you leverage your current investment to make more money on healthcare & regulatory compliance?

We’ve all heard that understanding the needs and perceptions of the customer is essential to forming a solution and presenting it to establish trust and a winning relationship – turning a customer into a client. Representatives from CompTIA will join us to share the latest marketing information about the US healthcare market.
►How the medical community perceives the IT community
►What we do right – and what we do wrong!
►What’s different and unique about the healthcare client as compared to other clients

Recurring Revenue

Orange
Join us for a round table discussion focused on the increase of monthly recurring revenue (MRR).

Multiple Owners

Palm Beach
This group targets members of companies with two or more owners.

General Interest Sessions
We are also excited to offer you a few general interest topics for your continuing education and development. The topics below were developed with YOU in mind, but with a focus on the core HTG deliverables and activities.

1:00p.m. to 2:10p.m.
Escambia

HTG Scorecard –
What It Is and How YOU Benefit

HTG is implementing the first phase of its profile and scorecard initiative. The HTG Scorecard will define the completion of core commitments, measure performance within and by aggregate groups, and lead towards additional metrics in financial and operational excellence. In short, the HTG Scorecard will measure member performance.

This session will introduce the HTG Scorecard concept, current roadmap and ways to improve its core activities:

►4 Plans and Service Leadership Benchmarking
►QBRs and Group Investment Rating
►Homework and Participation

Each activity will be reviewed in terms of purpose, best practices and metrics. Learn from other members. Bring your questions and suggestions for scorecards, 4 Plans, QBRs, Service Leadership and other parts of the HTG program. You can’t manage what you don’t measure!

2:10p.m. to 2:20p.m.

Break

2:20p.m. to 3:30p.m.

Packaging Your Support Offering:
Get it Right or Get Run Over!

Service Leadership, Inc.
Profitability Clinic

Escambia
How you package your support offering in today’s managed services market is at the center of your success. Your success in selling, your profit margins and your financial future depend on how you package and present your support offering. Most IT providers make mistakes that dramatically impact their future success and they never know why?

►Learn why your support offering is even more critical as the industry evolve to cloud based solutions
► Hear the top 3 mistakes IT providers make that kill their margins
► Learn one idea that could make your sales double, triple or more . . .
► Find out to avoid downward price pressure and actually be able to charge more for your service

Gary Pica is the founder of TruMethods. He built one of the top MSP’s in the country and now shares his secret with the IT nation. Many HTG members are already part of the TruMethods monthly coaching program. Find out why.

Nassau

Now that you know how to diagnose your performance with your S-L Index™ Quarterly Report Book and BIC-o-Meter©, you can work on profitability and growth “prescriptions”.

Service Leadership now offers you the opportunity to visit during their “Profitability Clinic” and ask the Service Leadership experts how you can improve your results.

Come with your questions prepared, or just sit in and listen to the discussion – no need for an appointment. Any business topic is fair game: strategy, tactics, compensation, pricing, sales, delivery…S-L will not be presenting prepared content. Instead they will answer YOUR questions with business improvement advice, live and on the spot.

Please bring your S-L Index™ Quarterly Report Book (pdf or hard copy) and your BIC-o-Meter logon information.

3:30p.m. to 3:40p.m.

Break

3:40p.m. to 4:50p.m.
Nassau

Understanding How to Leverage the Cloud for Your Predominant Business Model (PBM)
presented by Service Leadership, Inc.

Which of your abilities and business needs will be a factor in the way you choose to adopt cloud strategies and the degree to which you will be successful given your PBM? How will the options you choose dictate changes to your business model. Which cloud adoption strategy will drive the most cash flow and the highest stock value? Join Service Leadership for an in-depth look at the 10 abilities and 11 business needs that will determine your most successful path with regard to the cloud. Come away with new decision-making knowledge, plus a licensed copy of S-L’s exclusive Cloud Adoption Propensity Model© allowing you to self-evaluate your company and play “what-if” with the various paths open to you. Don’t miss this chance to see clearly into the next 2-3 years of your business plan alternatives.

4:45p.m. to 5:00p.m.
Dade

SIG Facilitator Debrief

Champs Meetings and New Member Orientation

5:00p.m. to 6:00p.m.
Orange

New Member Orientation

5:00p.m. to 6:00p.m.

Champs Meetings

ConnectWise Manatee	Cisco Palm Beach	Ingram Micro Escambia
Service Leadership Nassau	SonicWALL Sarasota	Microsoft Jackson
HTG SharePoint Lake	CompTIA Grand Vista-16th Floor

7:00p.m.

Group Dinners (plans and locations determined by group and/or vendor sponsor)

6:30a.m. to 7:00a.m.
Grand Vista–16th Floor

Morning Devotions

6:30a.m. to 7:00a.m.

Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. Meet at the Hilton Fitness Center.

7:00a.m. to 7:00p.m.
Bonnet Creek Office

HTG Event Registration

7:00a.m. to 7:45a.m.
Bonnet Creek Ballroom Salon III

Breakfast

7:45a.m. to 8:45a.m.
Bonnet Creek Ballroom Salon I & II

HTG ALL General Session

• New member & group news
• HTG Advisory Council Update
(Future plans, Meeting process, Membership)
• HTG Summit 2011 Preview
• SLI Update

• Scorecard / Profile Update
• UNK Study Results
• HTG Program Changes
• New Partnerships

9:00a.m. to 6:00p.m.
Carnegie

HTG Vendor Peer Group Meeting (By Invitation Only)

9:00a.m. to 6:00p.m.

Peer Group Meetings

HTG1 Collier	HTG2 Bonnet Creek Salon IX	HTG3 Bonnet Creek Salon XII	HTG4 Citrus	HTG5 Flagler
HTG6 Bonnet Creek Salon IV	HTG7 Bonnet Creek Salon V	HTG8 Bonnet Creek Salon X	HTG9 Bonnet Creek Salon XI	HTG10 Bonnet Creek Salon VI
HTG12 Manatee	HTG13 Dade	HTG14 Bonnet Creek Salon VII	HTG15 Nassau	HTG16 Lake
HTG17 Indian River	HTG18 Gilchrist	HTG19 Hamilton	HTG20 Bonnet Creek Salon VIII	HTG22 Columbia
HTG23 Escambia

9:30a.m. to 10:30a.m.
Grand Vista-16th Floor

Vendor Focused Town Hall Meeting – All HTG vendor sponsors are invited to participate in an HTG update and learn how you can get more out of your HTG sponsorship. HTG is all about the “Go-Giver” philosophy and we view our vendor sponsors as true partners. We understand you are making a significant investment in HTG so we want to make sure you get back more than you give and that this is a win-win for all. We all succeed at a higher level when we all succeed together.

10:30 a.m.

Break - Meeting Areas

1:00 p.m.

Lunch - Meeting Areas

3:30 p.m.

Break - Meeting Areas

6:30p.m. to 9:30p.m.
Bonnet Creek Ballroom Salon I, II & III

HTG Partner Pavilion - Join our HTG sponsors for an evening of business building dialog in a casual atmosphere for dinner and drinks. Bring your appetite and your business cards!

6:30a.m. to 7:00a.m.
Grand Vista–16th Floor

Morning Devotions

6:30a.m. to 7:00a.m.

Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. Meet at the Hilton Fitness Center.

7:00a.m. to 8:00a.m.

Breakfast - Meeting Areas

8:00a.m. to 5:00p.m.

Peer Group Meetings

HTG1 Collier	HTG2 Room 609-6th Floor	HTG3 Dixie	HTG4 Citrus	HTG5 Flagler
HTG6 Room 881-8th Floor	HTG7 Room 709-7th Floor	HTG8 Room 909-9th Floor	HTG9 Room 809-8th Floor	HTG10 Room 681-6th Floor
HTG12 Manatee	HTG13 Dade	HTG14 Room 781-7th Floor	HTG15 Nassau	HTG16 Lake
HTG17 Indian River	HTG18 Gilchrist	HTG19 Hamilton	HTG20 Room 981-9th Floor	HTG22 Columbia
HTG23 Escambia