HTG Peer Groups Q4 Meetings & HTG ALL – Orlando, FL – November 2-4, 2009

Sunday, November 1, 2009
All Day HTG Member Arrivals
6:00p.m. to 7:00p.m
Cloister
ConnectWise Champs Meeting
7:00p.m.
Offsite
ConnectWise Champs Dinner
7:30p.m. to 10:00p.m.
Captain
HTG Advisory Council Meeting
8:00p.m. to 8:45p.m.
Captain
HTG Facilitator Meeting
Monday, November 2, 2009
6:00a.m. to 7:00a.m.
Fitness Center
Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. The run will be at a conversational pace around the Buena Vista area and take off from the gym of the Buena Vista Palace at 6:00 a.m. sharp so arrive a little early to warm up. Feel free to bring a friend!
6:30a.m. to 7:00a.m.
20Seven East
Morning Devotions
7:00a.m. to 8:00a.m.
Outback Restaurant
Breakfast
8:00a.m. to 5:00p.m. Peer Group Meetings
HTG1
Great Hall North
HTG2
Sussex
HTG3
Gallery
HTG4
20Seven South
HTG5
Buena Vista
Palace Boardroom
HTG6
20Seven West
HTG7
Windsor
HTG8
Westminster
HTG9
Oxford
HTG10
Amherst Room -
Springhill Suites
HTG12
Cambridge
HTG13
Coventry Lobby Boardroom
HTG14
Outback Veranda
HTG15
Islander Room I
HTG16
Islander Room III
HTG17
Islander Room II
HTG18
20Seven North
HTG19
Cloister South
HTG20
Chelsea
HTG2 SM
20Seven Wine Cellar
 12:00 Noon Lunch - Meeting Areas
After 5:00p.m. Group Dinners (plans and locations determined by group and/or vendor sponsor)
Tuesday, November 3, 2009
6:00a.m. to 7:00a.m.
Fitness Center
Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. The run will be at a conversational pace around the Buena Vista area and take off from the gym of the Buena Vista Palace at 6:00 a.m. sharp so arrive a little early to warm up. Feel free to bring a friend!
6:30a.m. to 7:00a.m.
20Seven East
Morning Devotions
7:00a.m. to 8:00a.m.
Outback Restaurant
Breakfast
8:00a.m. to 5:00p.m. Peer Group Meetings
HTG1
Great Hall North
HTG2
Sussex
HTG3
Gallery
HTG4
20Seven South
HTG5
Buena Vista
Palace Boardroom
HTG6
20Seven West
HTG7
Windsor
HTG8
Westminster
HTG9
Oxford
HTG10
Amherst Room -
Springhill Suites
HTG12
Cambridge
HTG13
Coventry Lobby Boardroom
HTG14
Outback Veranda
HTG15
Islander Room I
HTG16
Islander Room III
HTG17
Islander Room II
HTG18
20Seven North
HTG19
Senate
HTG20
Chelsea
HTG2 SM
20Seven Wine Cellar
12:00 Noon Lunch - Meeting Areas
5:30 p.m. to 8:00p.m.
England
HTG Partner Pavilion  -- Join our HTG sponsors for an evening of business building dialog in a casual atmosphere for dinner and drinks. Bring your appetite and your business cards!
Vendor Engagement Sessions -- Hear our Platinum HTG Sponsors as they present a deeper dive into how you can broaden your market share and take more to the bottom line in 2010!   The following sessions are running concurrent with the Partner Pavilion.
6:00p.m. to 6:30p.m.
Scotland A
ConnectWise
Join the Movement: Five Ways to Bring Your Business to the Next Level
What does "Your Company 2.0" look like? How do we get better, smarter, more profitable…together? How do I take advantage of a community that invests back into my business? What's my shortest path to profitability and what's my action plan to get there? What does the model IT Services organization look like and how do I position my company that way? How do I serve my clients no matter what their business challenges are? Find out the answers to these and other burning questions and why at ConnectWise, it’s not just about the software.

Speaker: Jeannine Edwards, Director, ConnectWise Community
6:00p.m. to 6:30p.m.
Scotland B
Microsoft
Engaging with Microsoft’s Local Engagement Team
Microsoft has developed an innovative approach to help our partners thrive in this challenging economic environment. We call it the Local Engagement Team, and it is dramatically changing the way partners leverage Microsoft resources to reach SMB customers. It allows partners to benefit from Microsoft’s extensive relationships with other companies and business-oriented organizations. By working with Microsoft’s Local Engagement Team, partners can access free resources to help address their customers’ needs & pain points. Come hear how our partners can extend their reach and increase revenue by teaming up with a variety of other companies to multiply their marketing impact.
6:45p.m. to 7:15p.m.
Scotland A
SonicWALL
Why is HTG Member Steve Riat Smiling?
There is still time to ride the managed services wave. Managed security services have emerged as one of the most profitable segments for MSPs. Come learn how SonicWALL is helping real partners grow their businesses with managed services. Steve Riat from Nex-Tech is an HTG member and a success story for managed services. Come learn how Steve transformed his business to a highly profitable, recurring revenue model with the help of SonicWALL. One lucky HTG participant will receive a free TZ 200 Wireless in a raffle.
Speaker: Ted Hulsy, Senior Manager, Channel Marketing, SonicWALL
6:45p.m. to 7:15p.m.
Scotland B
Zenith Infotech
Zenith BDR to BDR Replication, Intelli-Monitoring, Total Desktop Care+ and Smartstyle

Zenith is in release mode! Come here the latest on software for BDR to BDR Replication, BDR to ARCA Replication and BDR to ARCA Vault Replication. If that wasn’t enough for you, Zenith has also released a new Intelli-Monitoring system which provides partners the ability to add custom Event IDs, suppress, suspend and receive instant email alert notifications. Zenith will also give updates on Smartstyle Cloud Computing and future product release, Total Desktop Care +. This is your chance to be in the know!
7:30p.m. to 8:00p.m.
Scotland A
gloStream
EMR Incentives and the VAR Business Opportunity
During this session John Bamberger, Chief Channel Officer for electronic medical record/practice management solutions provider gloStream, will discuss governmental EMR incentives that are driving doctors toward electronic systems and the business opportunity that presents for VARs. With $20 billion set aside for medical providers through the American Recovery & Reinvestment Act, VARs all over the country now have a unique business opportunity that can bring them new managed services contracts and years of recurring revenue.
Speaker: John Bamberger, Chief Channel Officer
Wednesday, November 4, 2009
6:00a.m. to 7:00a.m.
Fitness Center
Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. The run will be at a conversational pace around the Buena Vista area and take off from the gym of the Buena Vista Palace at 6:00 a.m. sharp so arrive a little early to warm up. Feel free to bring a friend!
6:30a.m. to 7:00a.m.
20Seven East
Morning Devotions
7:30a.m. to 8:30a.m.
Great Hall North
Breakfast - Enjoy breakfast and join other HTG members in a casual setting to discuss much debated, industry related hot topics. Pick a topic table based on your expertise or interest!
Special Interest Group (SIG) Meetings (Some sessions are repeated - Please note meeting times)
HTG is expanding the number of Special Interest Groups (SIGs) available to members. At this time there is no cost for joining. These groups are starting based on feedback from members that there is a need for specialty content and focused interaction involving the HTG membership.

For their initial meeting in Orlando, the new groups listed below will meet in a breakout or user group format. The facilitator(s) will structure the meeting to cover key discussion topics, and to reach a decision on the future format and goals of the group. We encourage you to take part in sharing great ideas, building relationships and improving your business.

Break will be taken from 9:45-10:00 AM -- Sponsored by SonicWALL

8:30a.m. to 11:15a.m.
Islander Room II
1. Marketing (continues in PM - By invitation only)
8:30a.m. to 11:15a.m.
Islander Room I
2. App Dev (continues in PM - By invitation only)
8:30a.m. to 11:15a.m.
Cambridge
3. Healthcare IT Alliance (only offered 1X)
Please join us to discuss the latest in healthcare IT as well as the HITECH stimulus package for healthcare providers. We will have an update by each of our committees as well as a presentation on healthcare-specific best practices by HTG members.
8:30a.m. to 11:15a.m.
Oxford
4. Multiple Owners (offered 2X)
This group targets members of companies with two or more owners.
8:30a.m. to 11:15a.m.
Windsor
5. Large Companies (offered 1X)
This group targets members with over 20 employees.
8:30a.m. to 11:15a.m.
Gallery
6. High Profit (offered 1X)
This group targets members generating 10% EBITDA or more.
8:30a.m. to 11:15a.m.
Westminster
7. Managed Services (offered 2X)
This group targets members who generate a significant portion of their profitability from managed services.
General Interest Topics  (Some sessions are repeated - Please note meeting times)
What do YOU need to learn this quarter? With that in mind, we are also excited to offer you a few general interest topics for your continuing education and development. The topics below were developed with YOU in mind. Whether you want to focus on leadership, service, financials or life-work excellence there is an option here for you.

Break will be taken from 9:45-10:00 AM -- Sponsored by SonicWALL

8:30a.m. to 9:45a.m.
Senate
Topic 1 Dane Deutsch presents “Character in Motion.” The main theme is that “Character is Evidenced through Leadership Behavior.” Ask yourself, “What is the cost to business and the bottom line if we don’t grow as a leader and lead that growth with character?" If we don’t grow as a leader, we will not be consistent in who we want to be, and regardless of our technical skills, people will see the real character of who we are through our behavior. We are all operating in our natural behavior so much so, that our values get ignored. The presentation will be focused on how we can reconnect to those values and demonstrate character growth through behavior development.
10:00a.m. to 11:15a.m.
Senate
Topic 2  Arlin Sorensen presents Four Plans That Can Change Everything – Learn about the importance of planning for your business and your life. Understand the value of integrating the quarterly HTG Plans and the true meaning of the saying, “He who fails to plan, plans to fail.”
11:30a.m. to 1:30p.m.
Great Hall North
HTG ALL Lunch  Please join the HTG team for a Q4 strategic update. Get the latest news!
• HTG Value Proposition
• 2010 Plan and Membership Agreement
• QBRs and Meeting Update
• Facilitator Update
• Business Intelligence (SL, UNK, Scorecarding)
• SharePoint and Website Update
• ConnectWise Education and Champs Update
• Project Nimbus (Cloud computing project)
• Vendor Sponsor Program Update
• Member Success Stories
Special Interest Group (SIG) Meetings (Some sessions are repeated - Please note meeting times)
HTG is expanding the number of Special Interest Groups (SIGs) available to members. At this time there is no cost for joining. These groups are starting based on feedback from members that there is a need for specialty content and focused interaction involving the HTG membership.

For their initial meeting in Orlando, the new groups listed below will meet in a breakout or user group format. The facilitator(s) will structure the meeting to cover key discussion topics, and to reach a decision on the future format and goals of the group. We encourage you to take part in sharing great ideas, building relationships and improving your business.

Break will be taken from 3:00-3:15PM -- Sponsored by SonicWALL

1:45p.m. to 4:45p.m.
Islander Room II
1. Marketing (continued from AM - By invitation only)
1:45p.m. to 4:45p.m.
Islander Room I
2. App Dev (continued from AM - By invitation only)
1:45p.m. to 4:45p.m.
Windsor
3. Community Banks Vertical (only offered 1X)
Please join Advanced Network Solutions to discuss the community bank vertical market.
Some topics we would like to have group discussions about:
     ●Are you as secure as your client? A lot of the times we help secure our client’s network – we need to
       make sure we are not the weak link.
     ●Change management for your community bank client
     ●Remote access and logging
     ●What are the latest trends we are seeing from the examiners?
1:45p.m. to 4:45p.m.
Buena Vista Boardroom
4. Multiple Owners (offered 2X)
This group targets members of companies with two or more owners.
1:45p.m. to 4:45p.m.
Cambridge
5. Cloud Computing (offered 1X)
Join the members of Project Nimbus as they unveil the results of the research conducted in partnership with Channel Insider. Join in the efforts to interpret the changing tides, and figure out what the business model of the solution provider’s future will look like.
1:45p.m. to 4:45p.m.
Oxford
6. Managed Services (offered 2X)
This group targets members who generate a significant portion of their profitability from managed services.
 General Interest (Some sessions are repeated - Please note meeting times)
What do YOU need to learn this quarter? With that in mind, we are also excited to offer you a few general interest topics for your continuing education and development. The topics below were developed with YOU in mind. Whether you want to focus on leadership, service, financials or life-work excellence there is an option here for you.

Break will be taken from 3:00-3:15PM -- Sponsored by SonicWALL

1:45p.m. to 3:00p.m.
Senate
Topic 3  In this session, Erick Simpson from MSP University will reveal the 8 areas partners must focus from their top-to-bottom business improvement and transformation process for maximizing IT and Managed Services practice success.

Takeaways:
    ●Understand the 8 phases critical to IT and Managed Services practice improvement and success
       and how they apply to your business

    ●
Learn specific goals necessary to achieve in each area for maximizing net profitability, scalability
      and growth capabilities

    ●
Identify your strengths and weaknesses in each area and develop a strategy for leveraging your
      strengths and shoring up weaknesses

Attendees will receive a download of MSP University’s The Best I.T. Audio Sales Training COURSE EVER! – 6 hours of training on the 7-Step Sales Process for selling IT and Managed Services solutions complete with tests to rate your sales team’s competency in each level of training and 10 sales reference guides and tools to maximize your sales success – a $499 value.

3:15p.m. to 4:30p.m.
Senate
Topic 4 - Join Brian O’Connell from Service Leadership, Inc. for Case Studies: Better Living through Benchmarking!  What’s all the fuss about Benchmarking? In this session you’ll get to hear the benefits a number of HTG members have received from participating in the S-L Quarterly Index Benchmark. Individual companies were interviewed and talked about the challenges/opportunities they identified via Benchmarking; how they were identified; what actions they took; what results they have achieved; what role their group played in driving the benefits. If you’d like to dig into some real life examples of how companies have improved their performance through Benchmarking this session is for you!
1:45p.m. to 3:00p.m.
Gallery
 
Topic 5 - What happens when Work and Family collide? A user's guide to life/work balance.
Do you struggle with finding that perfect balance between spending time with your family and keeping up with the pressure and demands of the workplace? Come hear ways to bring things into balance and talk with others who are wrestling with the same struggle.
3:15p.m. to 4:30p.m.
Gallery
Topic 6 - Love and the Landfill: How to build an enduring marriage in today's disposable culture.
Is your spouse really a priority, or do you just say that to make it sound good? Does your use of time match up with your stated priorities? This session will focus on how to create a marriage that is able to endure the stress and chaos that comes from living in this fast paced IT world. There will be plenty of ideas on ways to achieve balance and succeed in all aspects of your life including actually being able to walk the talk of putting your mate first.
4:45 p.m. Official End to HTG Q4 Meetings & HTG ALL
5:00p.m. ConnectWise Partner Summit Welcome Reception and Solutions Pavilion
Thursday, November 5, 2009
6:00a.m. to 7:00a.m.
Fitness Center
Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. The run will be at a conversational pace around the Buena Vista area and take off from the gym of the Buena Vista Palace at 6:00 a.m. sharp so arrive a little early to warm up. Feel free to bring a friend!
6:30a.m. to 7:00a.m.
20Seven East
Morning Devotions
  ConnectWise Partner Summit
 
Thursday is HTG green shirt day at the
ConnectWise Partner Summit. Wear your
green proudly and share what HTG means to you!
Friday, November 6, 2009
6:00a.m. to 7:00a.m.
Fitness Center
Join other HTG members for a 3 mile fun run or gym workout to get the morning juices flowing. The run will be at a conversational pace around the Buena Vista area and take off from the gym of the Buena Vista Palace at 6:00 a.m. sharp so arrive a little early to warm up. Feel free to bring a friend!
6:30a.m. to 7:00a.m.
20Seven East
Morning Devotions
  ConnectWise Partner Summit