 |
|
HTG Summit
- April 26-29, 2010
Omni Mandalay Hotel, Las Colinas, TX
REGISTER TODAY! |
|
Saturday, April
24 |
|
8:00a.m. |
FULL! SonicWALL will
be offering a FREE CSSA (Certified SonicWALL Security
Administrator) certification training course for 20 HTG
members that attend the Dallas Summit.
The 2-day
training and certification exam will be held Saturday
April 25th and Sunday April 26th. A $2,000 value;
SonicWALL will sponsor 20 students (one staff member per
company) to attend the training and become certified on
SonicWALL’s award-winning network security products.
|
|
Sunday, April
25 |
|
8:00a.m. |
FULL!
SonicWALL will be offering a FREE CSSA
(Certified SonicWALL Security Administrator)
certification training course for 20 HTG members
that attend the Dallas Summit.
The
2-day training and certification exam will be
held Saturday April 25th and Sunday April 26th.
A $2,000 value; SonicWALL will sponsor 20
students (one staff member per company) to
attend the training and become certified on
SonicWALL’s award-winning network security
products. |
|
All Day |
HTG Member Arrivals |
|
8:15a.m. to 9:00a.m. |
Breakfast |
|
9:00a.m. to 4:00p.m. |
HTG
Facilitator Training |
|
10:15a.m to 10:30a.m. |
Break |
|
11:00a.m. to 7:00p.m. |
HTG
Event Registration |
|
12:00p.m. to 5:00p.m. |
Large
Company SIG (Continued on Monday)
This group targets companies with over 20
employees. This group is closed at this time. If
you are interested in joining, please contact
Jeff Howard and share background information
on your company. |
|
12:30p.m. |
Lunch |
|
1:00p.m. to 6:00p.m. |
HTG
App Dev Special Interest Group Looking for a Few
Good Members
Does your company do application development as
either a primary line of business or as a
defined practice area within your business? Do
you find that while your HTG Peer Group delivers
TREMENDOUS value on the Infrastructure and
Managed Services side you are alone when it
comes to issues in your App Dev business simply
because few other members offer those services?
Do you want to have a place where you can talk
process, sales, best practices, and other topics
focused SPECIFICALLY on an application
development practice? Would you like to connect
members of your App Dev team with other people
in similar positions? If you answered YES to any
of these questions, then the HTG App Dev SIG may
be exactly what you’ve been looking for. This
group meets twice a year at the HTG All
Meetings, but is scheduled either right before
or after all of the other HTG events so you
don’t have to miss anything. Additionally,
members frequently collaborate throughout the
year on an ongoing basis as issues arise. A few
spaces have opened up, and so the group is again
looking to recruit a few good members.
The
group is targeted at individuals that have P & L
responsibility for an App Dev business or a
practice area within an HTG company. Issues
discussed are business focused – this is not a
technical group. If you are interested in
learning more and being considered for
membership in this closed group with a
membership capped at 12 companies, please
contact
Michael Cocanower
to learn more. |
|
2:30p.m to 2:45p.m. |
Break |
|
4:00p.m. to 5:00p.m. |
HTG
Facilitator Meeting |
|
4:00p.m. to 5:00p.m. |
SIG
Facilitator Meeting |
|
5:00p.m. to 6:00p.m. |
ConnectWise Champs Meeting |
|
5:00p.m. to 6:00p.m. |
Service Leadership Champs Meeting |
|
5:00p.m. to 6:00p.m. |
HTG
SharePoint Champs Meeting |
|
5:00p.m. to 6:00p.m. |
Cisco Champs Meeting |
|
5:00p.m. to 6:00p.m. |
Microsoft Champs Meeting |
|
5:00p.m. to 6:30p.m. |
New
Member Orientation |
|
6:30p.m. |
Service Leadership Champs Dinner - offsite |
|
6:30p.m. |
ConnectWise Champs Dinner - offsite |
|
6:30p.m. |
Cisco Champs Dinner - offsite |
|
7:30p.m. to 10:00p.m. |
HTG
Advisory Council Meeting |
|
Monday,
April 26 |
|
6:00a.m. to
7:00a.m. |
Join other HTG
members for a 3 mile fun run or gym workout to get the
morning juices flowing. |
|
6:30a.m. to 7:00a.m. |
Morning Devotions |
|
7:00a.m. to 7:00p.m. |
HTG
Event Registration |
|
8:00a.m. to 8:45a.m. |
Breakfast |
|
8:30a.m. to 11:30a.m. |
FULL!
ConnectWise Consulting – One on one consulting
available to be booked through ConnectWise. Take
advantage of having the ConnectWise Consulting
team in Dallas and book a dedicated consulting
session. Minimum block is one hour and space is
very limited. Contact
Consulting@ConnectWise.com to book
your slot now. |
Special Interest Group (SIG) Meetings (Some
sessions are repeated - Please note meeting
times)
HTG is continuing to expand the number of
Special Interest Groups (SIGs) available to
members. At this time there is no cost for
joining. These groups started in Q4 2010 based
on feedback from members that there is a need
for specialty content and focused interaction
involving the HTG membership.
For
the next round of SIG meetings in Dallas, the
groups listed below will meet in a breakout or
user group format. The facilitator(s) will
structure the meeting to cover key discussion
topics, and to reach a decision on the future
format and goals of the group. We encourage you
to take part in sharing great ideas, building
relationships and improving your business. |
|
8:45a.m. to 11:30a.m. |
|
Community Banks |
|
Come learn more about servicing the
vertical market of community banks. We
will have a guest speaker from LBMC
Managed Security Services teach us about
the latest threats and security rules.
He will also shed some light on security
best practices when working with
financial institutions.
Round Table Discussions:
• What services are community banks
buying in 2010?
• Why it is important to adjust the
managed services model within a
community bank?
• Additional topics open for discussion
Thomas Lewis Bio |
|
Managed Services |
|
This group targets members who generate
a significant portion of their
profitability from managed services. |
|
Multiple Owners |
|
This group targets members of companies
with two or more owners. |
|
Cloud Computing |
|
|
|
|
8:45a.m. to 11:30a.m. |
Large
Company SIG (Continued from Sunday)
This group targets companies with over 20
employees. This group is closed at this time. If
you are interested in joining, please contact
Jeff Howard and share background information
on your company. |
|
8:45a.m. to 4:30p.m. |
Marketing SIG
This HTG Marketing SIG will meet twice a year
help HTG members market their businesses
stronger, allow you to create the local expert
message, get the telephones ringing again and
your inbox full of new opportunities. This group
is closed at this time. If you are interested in
joining, please contact
Amy Kardel or
Mike Haworth
and share background information on your company
and your role. Amy and Mike will have the shared
responsibility of coordinating and facilitating
the Marketing SIG. |
General Interest Topics (Most sessions are
repeated - Please note meeting times)
We are also excited to offer you a few general
interest topics, with a focus on the core values
of HTG, for your continuing education and
development. The topics below were developed
with YOU in mind. Whether you want to focus on
human resources, financials or marketing, there
is an option here for you. |
|
8:45a.m. to 10:00a.m. |
|
Three Keys to QBR Success |
|
Come learn how to get the most out of
your QBR presentation. Three veteran HTG
members will share three key steps to
get the maximum value out of the input
from your peer group. We will also share
tips and tricks on how to prepare the
presentation and key gotchas to avoid.
1. Preparation – individual or team,
pursue efficiencies, develop and
communicate key questions
2. Presentation – includes planning,
presenting, leading discussion and
obtaining feedback from other members
3. Execution and Accountability –
includes re-purposing content with
management team, staff, etc., goal
achievement, tracking results of
feedback for reporting next quarter
Are you maximizing the value of your QBR? |
|
HTG SharePoint Portal: Maximizing Your
Value |
|
Are you getting the most from the HTG
SharePoint Portal – or do you want to do
more? Come learn about how you can tap
into the resources, powerful
collaboration and collective knowledge
of the HTG SharePoint Portal. We’ll walk
through the top features you need to
leverage the HTG ALL content, meeting
sites, discussions, SIG sites, sponsor
sites, company sites and more. We’ll
cover practical content including
security settings, searches, social
media, mobile use and support requests.
See the new features including
email-enabled discussions, member
profiles and the upcoming roadmap. Bring
your questions, share your best
practices and walk away a SharePoint
power user! |
|
Extreme Technology Makeover: The Go Giver Edition |
Presented by :Monique Rogers, Corporate
Administration and Marketing Director of
ARRC Technology
Erik Barnlund, CEO of Mavidea Technology
Group LLC
“Don’t say that you want to give, but go
ahead and give! You’ll never catch up
with mere hope.”-Goethe
The success of the “Home-makeover” TV
shows and events over the past few years
are evident. The scenario is: A family’s
home is in bad shape, so a team of
professionals provide donated labor,
materials, and finances and “makeover”
the house. This same concept applies to
the Extreme Technology Makeover. A
company or organization’s technology
requires desperate improvement, so a
team of technology professionals with
the same type of donated items help to
improve that company’s technology and
office situation. And, it’s all
completed with the HTG Go-Giver
attitude!
This session will explain how two HTG
companies, Mavidea Technology Group and
ARRC Technology, successfully
implemented their Technology Makeovers
while also discussing:
• Creation—The “how to” on what to do
(and not do) when developing your
Makeover offering
• Involvement—Creating your circle of
support for successful donations of time
and assets
• Marketing Strategies—Positioning your
Makeover for the right coverage and
media
• Implementation—Execution and proper
planning to ensure success
Don’t miss this opportunity to
strategically plan and execute a great
event that can help others in a big way.
The residual effects of giving and
helping others are immeasurable.
Involving your business, employees and a
giving heart will reap rewards for
years. Do it today!
Make a Technology Makeover your Go-Giver
Project. |
|
|
10:00a.m. to 10:15a.m. |
Break |
|
10:15a.m. to 11:30a.m. |
|
4 Plans
that Can
Change Everything – the HTG Way |
|
Have you ever wondered why you are here
and what life is all about? How about
what you should do next? Or how to take
your business to the next level? What is
in common between these questions? They
all are addressed in the HTG planning
tools.
Come learn how to answer these and many
other questions that can change your
business and your life. Each quarter HTG
asks members to address four plans:
business, leadership, life and legacy.
In this session we will review the four
plans and talk through their purpose and
how to effectively utilize the templates
that HTG has developed for your use.
Effective planning is the first step to
execution. Make sure you are on the bus
toward taking your business and life
where you want it to end up. |
|
The Dandelion Marketing Culture: How to
increase your odds of 'going viral |
|
You Want and Need Your Story To “Go
Viral”
Successful marketing in a social media
world is about having your message
spread despite the intense competition
of billions of other channels for the
attention of your desired audience.
If you want to increase your odds of
marketing success in this environment,
of having your story “go viral,” you
need to start thinking like a Dandelion.
Thinking Like a Dandelion
In his excellent book, “Free: The Future
of a Radical Price,” Chris Anderson
introduces us to the idea that the best
way for nature to “fully explore [a]
potential space,” is through a
“scattershot strategy.” A strategy
epitomized by, yes, the dandelion.
The dandelion’s objective is to create
really low-cost seeds that can be spread
to as many places as possible and
thereby maximize growth and the chance
for future survival. The way that
your organization implements the
‘scattershot strategy?’
Build the Dandelion Marketing Culture
Join Jeremy Epstein, Marketing Navigator
of
Never Stop Marketing, as he
introduces you to the six components of
the Dandelion Marketing Culture, offers
guidance on how you can build this
culture yourself, and capitalize on the
strengths (and opportunities) that the
billion channel world of social media
provides you. Here’s a sneak
preview:
The six components of a Dandelion
Marketing Culture are:
1. Know the Commander’s Intent
2. EVERYONE is in marketing.
3. Brand: Feel Over Look.
4. Agile Marketing Development
5. High Fault Tolerance.
6. Rapid Feedback Loops.
For more, download the free eBook:
Dandelion Marketing: How to Increase
Your Odds of ‘Going Viral’ (PDF)
Bio: Over the course of an almost
6 year career at Microsoft, Jeremy
implemented numerous scalable community
building (and revenue generating)
programs. His efforts were recognized
more than once as US-wide best practices
and he authored one of Microsoft’s most
successful marketing blogs with over
110,000 views per month.
Since leaving Microsoft and “hanging out
the shingle,” he has signed contracts
with multiple clients including Johnson
& Johnson and NYT best-selling author,
Dan Pink. You can read his blog (and
more) at
www.ignitingtherevolution.com.
|
|
Case Studies: Better Living through
Benchmarking! |
|
Join Brian O’Connell from Service
Leadership, Inc. for Case Studies:
Better Living through Benchmarking!
What’s all the fuss about Benchmarking?
In this session you’ll get to hear the
benefits a number of HTG members have
received from participating in the S-L
Quarterly Index Benchmark. Individual
companies were interviewed and talked to
about the challenges/opportunities they
identified via Benchmarking; how they
were identified; what actions they took;
what results they have achieved; what
role their group played in driving the
benefits. If you’d like to dig into some
real life examples of how companies have
improved their performance through
Benchmarking this session is for you! |
|
10 Sales Rep Hiring Pitfalls to Avoid in
Today’s Economy |
|
presented by Kendra Lee, President,
KLA Group, LLC
Your business has great potential – if
only you could hire the right sales
people. But whenever you invest, the
reps aren’t what you expected. Some are
slow to come up to speed, still not
producing six months into the job.
Others have yet to truly understand your
solutions and rely on your technical
staff to support their sales activities.
They aren’t prospecting or closing. You
thought you had great candidates, so
what went wrong?
Hiring sales reps is tricky. Their job
is to sell and all too often, you’re
sold but they can’t produce. Even
without sales expertise, you can
successfully hire sales people to grow
your business.
Join sales strategy expert Kendra Lee
and discover the 10 pitfalls you want to
avoid when involving hiring sellers.
From your job description to your
interview process to onboarding,
including:
• Indicators that you’re headed
for a pitfall
• Costly interview mistakes
• Common reference check omissions
• Compensation plan errors
• Missing critical steps in the
hiring process
• How to verify a proven sales
track record
• Hiring sales skills that don’t
fit your business’ needs
• Setting unattainable
expectations
Leave with new strategies to hire top
sales reps with proven track records.
Get free tools to guide you in your
sales rep hiring process and increase
your confidence in your ability to build
a sales team! |
|
|
11:30a.m. to 1:30p.m. |
HTG ALL Lunch -- Please join the HTG team for a
2010 strategic update. Get the latest news and
vision!
• HTG Vision and Value Proposition
• QBRs and Meeting Update (2010, 2011
and 2012 event plans)
• New Members and Facilitators
• Member Performance (SL, UNK)
|
• Member Programs (SIGs, Champs)
• ConnectWise Education and Champs
• Vendor Sponsor Program
• Member Success Stories
|
|
|
1:30a.m. to 4:30p.m. |
FULL!
ConnectWise Consulting – One on one consulting
available to be booked through ConnectWise. Take
advantage of having the ConnectWise Consulting
team in Dallas and book a dedicated consulting
session. Minimum block is one hour and space is
very limited. Contact
Consulting@ConnectWise.com to book
your slot now. |
Special Interest Group (SIG) Meetings (Some
sessions are repeated - Please note meeting
times)
HTG is continuing to expand the number of
Special Interest Groups (SIGs) available to
members. At this time there is no cost for
joining. These groups started in Q4 2010 based
on feedback from members that there is a need
for specialty content and focused interaction
involving the HTG membership.
For
the next round of SIG meetings in Dallas, the
groups listed below will meet in a breakout or
user group format. The facilitator(s) will
structure the meeting to cover key discussion
topics, and to reach a decision on the future
format and goals of the group. We encourage you
to take part in sharing great ideas, building
relationships and improving your business. |
|
1:45p.m. to 4:30p.m. |
|
Healthcare IT Alliance |
- Updates on Vendor Engagement Strategy
- Update on SharePoint Rollout
- Guest Speaker: Roger Wernow, President
of
RMW Associates, will cover the
following:
o Government stimulus program updates
o HIPAA guideline updates
o Providing HIPAA security services
- Guest Speaker: TBD from Ingram Micro
will cover the following:
o Overview of Nextgen reseller program
- Best Practice Sharing
For the best practice sharing, please
come prepared to share with the group
any healthcare-related initiatives your
company has done. This will be
completely informal but feel free to
bring any slides or materials on a USB
drive that might be helpful. |
|
Managed Services |
|
This group targets members who generate
a significant portion of their
profitability from managed services. |
|
Multiple Locations |
|
This group targets companies with more
than one physical office/location.
Discuss the trials, tribulations,
efficiencies and opportunities for
managing multiple locations. |
|
Cloud Computing |
|
|
|
General Interest Topics (Most sessions are
repeated - Please note meeting times)
We are also excited to offer you a few general
interest topics, with a focus on the core values
of HTG, for your continuing education and
development. The topics below were developed
with YOU in mind. Whether you want to focus on
human resources, financials or marketing, there
is an option here for you. |
|
1:45p.m. to 3:00p.m. |
|
Three Keys to QBR Success |
|
Come learn how to get the most out of
your QBR presentation. Three veteran HTG
members will share three key steps to
get the maximum value out of the input
from your peer group. We will also share
tips and tricks on how to prepare the
presentation and key gotchas to avoid.
1. Preparation – individual or team,
pursue efficiencies, develop and
communicate key questions
2. Presentation – includes planning,
presenting, leading discussion and
obtaining feedback from other members
3. Execution and Accountability –
includes re-purposing content with
management team, staff, etc., goal
achievement, tracking results of
feedback for reporting next quarter
Are you maximizing the value of your QBR? |
|
HTG SharePoint Portal: Maximizing Your
Value |
|
Are you getting the most from the HTG
SharePoint Portal – or do you want to do
more? Come learn about how you can tap
into the resources, powerful
collaboration and collective knowledge
of the HTG SharePoint Portal. We’ll walk
through the top features you need to
leverage the HTG ALL content, meeting
sites, discussions, SIG sites, sponsor
sites, company sites and more. We’ll
cover practical content including
security settings, searches, social
media, mobile use and support requests.
See the new features including
email-enabled discussions, member
profiles and the upcoming roadmap. Bring
your questions, share your best
practices and walk away a SharePoint
power user! |
|
Extreme Technology Makeover: The Go Giver Edition |
Presented by :Monique Rogers, Corporate
Administration and Marketing Director of
ARRC Technology
Erik Barnlund, CEO of Mavidea Technology
Group LLC
“Don’t say that you want to give, but go
ahead and give! You’ll never catch up
with mere hope.”-Goethe
The success of the “Home-makeover” TV
shows and events over the past few years
are evident. The scenario is: A family’s
home is in bad shape, so a team of
professionals provide donated labor,
materials, and finances and “makeover”
the house. This same concept applies to
the Extreme Technology Makeover. A
company or organization’s technology
requires desperate improvement, so a
team of technology professionals with
the same type of donated items help to
improve that company’s technology and
office situation. And, it’s all
completed with the HTG Go-Giver
attitude!
This session will explain how two HTG
companies, Mavidea Technology Group and
ARRC Technology, successfully
implemented their Technology Makeovers
while also discussing:
• Creation—The “how to” on what to do
(and not do) when developing your
Makeover offering
• Involvement—Creating your circle of
support for successful donations of time
and assets
• Marketing Strategies—Positioning your
Makeover for the right coverage and
media
• Implementation—Execution and proper
planning to ensure success
Don’t miss this opportunity to
strategically plan and execute a great
event that can help others in a big way.
The residual effects of giving and
helping others are immeasurable.
Involving your business, employees and a
giving heart will reap rewards for
years. Do it today!
Make a Technology Makeover your Go-Giver
Project. |
|
How to Create a Lead Generation Campaign
that Gets Results |
|
presented by Kendra Lee, President,
KLA Group, LLC
Lead generation is expensive and often
unproductive. Your objective is
qualified, interested prospects, but in
today’s tough economy your challenge is
significantly multiplied. You can’t rely
on your sellers’ cold calling efforts to
drive the number of leads your company
requires.
You need a demand generation approach
that can reach your target contacts
exactly when they’re looking for the
services you offer, draw them in, and
fill your pipeline. Such a plan sounds
complex, resource intensive and cost
prohibitive but it doesn’t have to be.
You can use the resources already
available to you to create lead
generation campaigns that gets results.
In this session with Kendra Lee,
prospect attraction expert and author of
the award-winning book Selling Against
the Goal, you’ll discover:
• Why most lead generation efforts
fail and how to avoid it
• Your objective with a campaign
• The golden rule of successful
prospect attraction
• What a successful lead
generation campaign looks like
• The 4 components every campaign
must include
• How your definition of a lead
changes your campaign
• 10 Tips for writing a successful
email campaign
• Actual results you can expect
• Resource requirements to be sure
to plan for
• Strategies to secure vendor
funding
Leave with fresh how-tos to create
campaigns that’ll attract prospects and
fill your pipeline.
You won’t hear any marketing fluff, only
relevant information you can use today
that will help you grow your business.
|
|
|
3:00p.m. to 3:15p.m. |
Break |
|
3:15p.m. to 4:30p.m. |
|
4 Plans
that Can
Change Everything – the HTG Way |
|
Have you ever wondered why you are here
and what life is all about? How about
what you should do next? Or how to take
your business to the next level? What is
in common between these questions? They
all are addressed in the HTG planning
tools.
Come learn how to answer these and many
other questions that can change your
business and your life. Each quarter HTG
asks members to address four plans:
business, leadership, life and legacy.
In this session we will review the four
plans and talk through their purpose and
how to effectively utilize the templates
that HTG has developed for your use.
Effective planning is the first step to
execution. Make sure you are on the bus
toward taking your business and life
where you want it to end up. |
|
Marketing Survival Strategies for the
Attention Economy |
|
One of the most influential social
scientists of the 20th century, Herbert
Simon, remarked that “a wealth of
information creates a poverty of
attention.” Simon succinctly wraps up
the challenges facing marketers in the
Internet era. Inundated by information
and media from all sides, prospects and
clients continue to tune out and ignore
traditional marketing tactics and
message. Firms of all sizes (with
clients of all sizes) struggle with the
central question: How do we
effectively cut through all the noise to
establish authentic dialogue and
relationships and… make money?
Join Jeremy Epstein, a “Marketing
Navigator for the Attention Economy,” in
a lively, interactive (and remarkable!)
presentation that will:
1. help you understand the fundamental
macro-societal shifts impacting
marketers
2. provide guidelines for how to thrive
as a marketer in the new environment
3. share the ground rules for the new
marketing
4. educate you on the key concepts of
using Social Media as a marketing
channel
5. offer suggestions on the first steps
on the road to a Word-of-Mouth/Social
Media marketing strategy
Bio: Over the course of an almost
6 year career at Microsoft, Jeremy
implemented numerous scalable community
building (and revenue generating)
programs. His efforts were recognized
more than once as US-wide best practices
and he authored one of Microsoft’s most
successful marketing blogs with over
110,000 views per month.
Since leaving Microsoft and “hanging out
the shingle,” he has signed contracts
with multiple clients including Johnson
& Johnson and NYT best-selling author,
Dan Pink. You can read his blog (and
more) at
www.ignitingtherevolution.com.
|
|
Case Studies: Better Living through
Benchmarking! |
|
Join Brian O’Connell from Service
Leadership, Inc. for Case Studies:
Better Living through Benchmarking!
What’s all the fuss about Benchmarking?
In this session you’ll get to hear the
benefits a number of HTG members have
received from participating in the S-L
Quarterly Index Benchmark. Individual
companies were interviewed and talked to
about the challenges/opportunities they
identified via Benchmarking; how they
were identified; what actions they took;
what results they have achieved; what
role their group played in driving the
benefits. If you’d like to dig into some
real life examples of how companies have
improved their performance through
Benchmarking this session is for you! |
|
|
6:00p.m. to 7:15p.m. |
The
Platinum Corral– Take a few moments to eat,
drink and listen! Make the rounds at the
Platinum Corral to hear the latest hits from our
Platinum sponsors and for a chance to win
fabulous prizes. Must attend 3 sponsor sessions
to be qualified to win and to get your ticket
for your new HTG member shirt.
|
|
7:15p.m. |
Celebrate our Stars at the HTG Dinner & Annual
Awards Celebration – It’s no secret that
barbecue is Arlin’s favorite treat. Well, HTG
wants to treat you to a Texas Barbecue dinner
with all the fixin’s. What is a secret is who
will be our award winners tonight. Be sure to
attend because it might be YOU! |
|
Tuesday, April 27 |
|
6:00a.m. to
7:00a.m. |
Join other HTG
members for a 3 mile fun run or gym workout to get the
morning juices flowing. |
|
6:30a.m. to 7:00a.m. |
Morning Devotions |
|
7:00a.m. to 8:00a.m. |
Breakfast
--- Ingram Micro Champs Meeting during
breakfast |
|
8:00a.m. to 5:00p.m. |
Peer Group Meetings
HTG1
|
HTG2
|
HTG3
|
HTG4
|
HTG5
|
HTG6
|
HTG7
|
HTG8
|
HTG9
|
HTG10
|
|
HTG11 |
HTG12
|
HTG13
|
HTG14
|
HTG15
|
HTG16
|
HTG17
|
HTG18
|
HTG19
|
HTG20
|
HTG22
|
HTG2 SM
|
|
|
|
|
|
8:00a.m. to
3:00p.m. |
Staff
Clinic - Get Inside
ConnectWise – Using ConnectWise to Effectively Run Your
Service Department
(Part 1 of 2) This workshop will provide you with an in-depth view
of ConnectWise and show you advanced capabilities and
strategies. This will help you to analyze what you are
already doing and what you need to do to advance your
competency in executing your business processes.
Objectives:
►
Get a solid grounding in the concepts and tasks needed
in order to work within the different modules of
ConnectWise
► Best
practice guidelines to increase your knowledge and
skills
►
Improve the consistency and effectiveness of your
response to incidents and service requests, resulting in
greater customer satisfaction and lower effort and cost
for service delivery.
• How to
provide measureable Service Level targets
• How to establish a repeatable Incident Response model
• Evaluate automated workflows and notifications
►
Projects versus Service Tickets
• Tips for project management within ConnectWise
►
Manage bill cycles and streamline processes in order to
create a billing system that reflects the way you want
to do business
• Define managed service agreement and utilize additions
• Differences between agreement billing, services
billing, project billing
• Utilize the different options available with the
accounting integration |
|
8:00a.m. to
3:00p.m. |
Staff
Clinic - IT Solutions and Managed Services Sales Focus
(Part 1 of 2)
MSP University’s Sales Training Workshops help your
organization create and/or improve your solution and
service-specific sales techniques for all of your
products and services. As your sales process should be
consistent regardless of the solution or product being
sold, your team will work with our instructors to
understand the subtle differences in the sales approach
based on each deliverable, and learn how to focus their
conversations with prospects and clients to identify
pain, discuss alternatives and promote solutions
correctly, instead of promoting solutions, identifying
pain and discussing alternatives.
Role Play
The importance of role-playing each critical phase of
the sales process cannot be overstated, and MSP
University instructors work with attendees in teams to
guide and facilitate proper techniques in the following
areas:
●Warm-Up
●
Qualifying
●
Presentation
●
Overcoming Objections
●Closing
2 Day Workshop Agenda MSP University’s
instructors will deliver valuable sales training to
attendees by sharing effective techniques for increasing
sales velocity through Question Based Selling concepts
delivered through our 3 Appointment Close process during
the course of 2 full days.
Click Here for more details. |
|
12:00
Noon |
Lunch - Meeting Areas |
|
7:00p.m. |
Group Dinners (plans and
locations determined by group
and/or vendor sponsor) |
|
Wednesday, April 28 |
|
6:00a.m. to 7:00a.m. |
Join other HTG
members for a 3 mile fun run or gym workout to get the
morning juices flowing. |
|
6:30a.m. to 7:00a.m. |
Morning Devotions |
|
7:00a.m. to 8:00a.m. |
Breakfast |
|
8:00a.m. to 5:00p.m. |
Peer Group Meetings
HTG1
|
HTG2
|
HTG3
|
HTG4
|
HTG5
|
HTG6
|
HTG7
|
HTG8
|
HTG9
|
HTG10
|
HTG11
|
HTG12
|
HTG13
|
HTG14
|
HTG15
|
HTG16
|
HTG17
|
HTG18
|
HTG19 |
HTG20
|
HTG22
|
HTG2 SM
|
|
|
|
|
|
9:00a.m. to
10:30a.m. |
Vendor
Focused Town Hall Meeting – All HTG vendor sponsors
are invited to participate in an HTG update and learn
how you can get more out of your HTG sponsorship. HTG is
all about the “Go-Giver” philosophy and we view our
vendor sponsors as true partners. We understand you are
making a significant investment in HTG so we want to
make sure you get back more than you give and that this
is a win-win for all. We all succeed at a higher
level when we all succeed together. |
|
10:00a.m. to
5:00p.m |
Staff
Clinic - Get Inside
ConnectWise – Using ConnectWise to Effectively Run Your
Service Department
(Part 2 of 2) This workshop will provide you with an in-depth view
of ConnectWise and show you advanced capabilities and
strategies. This will help you to analyze what you are
already doing and what you need to do to advance your
competency in executing your business processes.
Objectives:
►
Get a solid grounding in the concepts and tasks needed
in order to work within the different modules of
ConnectWise
► Best
practice guidelines to increase your knowledge and
skills
►
Improve the consistency and effectiveness of your
response to incidents and service requests, resulting in
greater customer satisfaction and lower effort and cost
for service delivery.
• How to
provide measureable Service Level targets
• How to establish a repeatable Incident Response model
• Evaluate automated workflows and notifications
►
Projects versus Service Tickets
• Tips for project management within ConnectWise
►
Manage bill cycles and streamline processes in order to
create a billing system that reflects the way you want
to do business
• Define managed service agreement and utilize additions
• Differences between agreement billing, services
billing, project billing
• Utilize the different options available with the
accounting integration |
|
10:00a.m. to 5:00p.m |
Staff
Clinic - IT Solutions and Managed Services Sales Focus
(Part 2 of 2)
MSP University’s Sales Training Workshops help your
organization create and/or improve your solution and
service-specific sales techniques for all of your
products and services. As your sales process should be
consistent regardless of the solution or product being
sold, your team will work with our instructors to
understand the subtle differences in the sales approach
based on each deliverable, and learn how to focus their
conversations with prospects and clients to identify
pain, discuss alternatives and promote solutions
correctly, instead of promoting solutions, identifying
pain and discussing alternatives.
Role Play
The importance of role-playing each critical phase of
the sales process cannot be overstated, and MSP
University instructors work with attendees in teams to
guide and facilitate proper techniques in the following
areas:
●Warm-Up
●
Qualifying
●
Presentation
●
Overcoming Objections
●Closing
2 Day Workshop Agenda MSP University’s
instructors will deliver valuable sales training to
attendees by sharing effective techniques for increasing
sales velocity through Question Based Selling concepts
delivered through our 3 Appointment Close process during
the course of 2 full days.
Click Here for more details. |
|
12:00 Noon |
Lunch - Meeting Areas |
|
6:00p.m. to 9:00p.m. |
HTG Partner Pavilion - Join our HTG sponsors for
an evening of business building dialog in a
casual atmosphere for dinner and drinks. Bring
your appetite and your business cards! |
|
Thursday, April 29 |
|
6:00a.m. to 7:00a.m. |
Join other HTG
members for a 3 mile fun run or gym workout to get the
morning juices flowing. |
|
6:30a.m. to 7:30a.m. |
Worship Service - Join us for Thursday morning
worship service and hear a fellow HTG member’s
life changing story about surviving the
terrorist attacks on the world trade center. Joe
Viscuglia will share details from his experience
that day and thoughtful insights about his
“tower of self” crashing in the aftermath. |
|
7:30a.m. to 8:30a.m. |
Breakfast – Enjoy breakfast and join other HTG
members in a casual setting to discuss much
debated, industry related hot topics. Pick a
topic table based on your expertise or interest! |
Our
focus is People, Process, Performance and
Practice and YOU!
You have the opportunity to attend one of four
intense and interactive workshops designed with
your needs in mind. There is something here for
everyone on your management team, but if you are
having a hard time deciding which to attend then
you might consider bringing another member of
your team. Remember that the focus of HTG is
“Business and Personal Growth Driven By
Execution”. Our objective is to drive change in
your organization and your life.
These four
workshops offered in a ¾ day format are
designed to bring you in depth content, but
really start you on the path to applying what
you learn in your business TODAY. We want to
make sure you leave Dallas equipped with the
tools, information and determination to go back
and make a difference in your business.
Click
Here for complete session descriptions.
Still not sure which session is right for you?
Contact us! |
|
8:30a.m. to 2:45p.m.
Break: 10:15-10:30 a.m.
Lunch: 12:00-1:00p.m.
|
|
People |
Process |
Performance |
Practice |
|
Discovering Your Leadership DNA
presented by Dane Deutsch and Lee Ellis
Learn more |
ConnectWise: Start With The
Forest . . . End With the Trees
presented by ConnectWise and key HTG
members
Learn more |
Mastering Business Strategy & Execution
created and brought to you by CompTIA*
and presented by
Gazelles
*There is a $35 fee to attend this
workshop and you must be a
CompTIA member. Take advantage of
the
special CompTIA membership pricing
available to HTG members.
*This workshop is also limited to ONE
PERSON PER COMPANY. We are relying
on the honor system and expecting HTG
members to do the right thing. The
reason for this is to allow all HTG
members a fair chance to attend this
session. Registration reports will be
monitored daily. If more than one person
from a member company is registered for
the session, then reassignment will take
place.
Learn more |
Stop Hallucinating! How to Turn
Vision Into Execution!
presented by Brian O’Connell and
Paul Dippell from Service Leadership,
Inc.
Learn more |
|
|
12:00pm - 1:00pm |
In this day and age when it seems rules and laws
are no longer held in high esteem and many in
our society now operate on an "anything goes"
basis, come hear why and how Character is still
the most important part of Leadership, and
extremely significant in terms of influencing
others positively in the home, workplace and
community. Driving home this point, we are
privileged to get a personal glimpse into the
life of someone who demonstrated great
leadership through character on a daily basis
for over 5 years while a POW in the Hanoi Hilton
in Vietnam. As leaders, we are only as strong
as the leaders around us. John C. Maxwell says,
"Leadership is influence, nothing more and
nothing less." |
|
2:45p.m. to 3:00p.m. |
Break |
|
3:00p.m. to 4:30p.m. |
HTG
Open Up! Inquiring minds want to know? Join
us for an HTG Town Hall meeting. This is your
opportunity to ask away . . . . whether it is
about HTG, the industry, managed services, the
economy, etc. Let’s open it up and get the
dialog flowing. |
|
|
|
REGISTER TODAY! |
|
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|